This scholarly article review is designed to improve clinicians’ ability to analyze qualitative patient feedback and apply insights to practice. It aims to enhance skills in identifying key drivers of patient experience, differentiating needs across NPS subgroups, and implementing targeted, evidence-based interventions. The activity will promote changes in care delivery by strengthening communication, empathy, responsiveness, and environmental awareness. Ultimately, this will support improved patient experience outcomes, increased conversion of Passives to Promoters, and more effective use of patient feedback in quality improvement initiatives.

Please note that due to copyright issues, this is only available to Texas Health employees. You will need an access code to proceed.

If you are interested in completing this activity, please email [email protected] using your Texas Health email address.